1-Year Limited Warranty
Last Updated: August 2026
OUISJYER products are covered by a 1-year limited warranty beginning on the date the order is delivered.
The warranty applies to the original purchaser and covers qualifying manufacturing defects in materials or workmanship under normal residential use.
✅ What Our Warranty Covers
This warranty covers manufacturing defects that affect intended function or structural integrity under normal use, including:
- Defective materials
- Production-related structural defects
- Components that fail because of a manufacturing defect
- Functions that do not operate as intended due to a manufacturing issue
🚫 What Our Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear
- Improper installation or use
- Improper cleaning or maintenance
- Accidents
- Misuse, abuse, or neglect
- Unauthorized modifications
- Commercial or industrial use
- Animal damage
- Extreme weather or environmental conditions beyond normal use
- Cosmetic changes from normal outdoor exposure
☀️ Outdoor and Solar Products
Outdoor products naturally experience:
☀️ Sunlight
🌧 Rain
💧 Moisture
🌡 Temperature changes
🍂 Weathering
These normal cosmetic changes are not necessarily manufacturing defects.
Solar performance may vary with:
- Direct sunlight
- Weather
- Seasonal daylight
- Panel cleanliness
- Battery condition
- Placement
- Installation
- Maintenance
🔧 Replacement Parts
Where appropriate and available, OUISJYER may provide replacement parts such as:
- Pumps
- Solar panels
- Batteries
- Stakes
- Poles
- Bowls
- Connectors
- Nozzles
- Other replaceable components
📩 How to Submit a Warranty Claim
Email support@ouisjyer.co with:
📌 Order number
📌 Product name
📌 Description of the issue
📌 Photos or videos
📌 Any other information reasonably needed
We may request basic troubleshooting before determining a resolution.
🔄 Warranty Resolution
If approved, we may provide:
- Replacement part
- Replacement product
- Partial refund
- Full refund