Refund policy

Return & Refund Policy

Last Updated: August 2026

At OUISJYER, we want you to feel confident when bringing our products into your garden and outdoor space. If something is not right with your order, we are here to help.

30-Day Returns
You may request a return within 30 days from the date your order is delivered. Products should be in original condition, not damaged through misuse, improper installation, or improper handling, and include original packaging when reasonably possible.

Returns for Personal Preference
If you change your mind, order the wrong product, or decide a product is not the right fit, you may request a return within 30 days. The customer is responsible for return shipping costs. Original shipping charges, if applicable, may not be refundable.

Damaged, Defective, or Incorrect Items
Contact support@ouisjyer.co with your order number, a description, photos or videos of the issue, and packaging photos when applicable. Depending on the situation, we may provide a replacement, replacement parts, partial refund, or full refund.

Glass Products Damaged During Shipping
Contact us before returning a damaged glass product. After the damage is verified, we will arrange a replacement and cover return shipping for verified shipping damage. Keep the product and packaging until we confirm they are no longer needed.

How to Start a Return
Email support@ouisjyer.co with your order number, name, product, and reason. Do not send a product back without approved return instructions.

Refunds
Approved refunds are issued to the original payment method after the return is received and inspected. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges
We do not currently offer traditional direct exchanges. We may recommend returning the original product and placing a new order. For defective or damaged products, our customer care team will determine whether a replacement product or part is appropriate.

Items Damaged After Delivery
Damage caused by misuse, improper installation, accidents, unauthorized modifications, or improper handling is not considered a shipping or manufacturing defect. Such issues may still qualify under our 1-Year Limited Warranty; contact us if unsure.