Shipping policy

Shipping Policy

Last Updated: August 2026

At OUISJYER, we want your order to arrive safely, reliably, and as quickly as possible. Most orders are fulfilled from our U.S. warehouse network.

Order Processing
Orders are typically processed within 1–2 business days after payment is received. Weekend and U.S. holiday orders are generally processed the next business day. Once shipped, you will receive a confirmation email with tracking. Please allow up to 48 hours for tracking to become active.

Shipping Within the United States
We currently ship throughout the United States. Depending on product availability and delivery address, orders may be fulfilled from warehouse locations in the West, Central, or East regions.

Free Shipping
We offer free standard shipping on U.S. orders of $49 or more. For orders under $49, applicable shipping charges are shown at checkout.

Estimated Delivery Time
Most U.S. orders arrive approximately 3–7 business days after shipment. Delivery times are estimates and may vary due to carrier delays, severe weather, holidays, high shipping volumes, incorrect information, or circumstances beyond our reasonable control.

Multiple Packages
Orders containing multiple products may ship separately. You may receive multiple tracking numbers and packages may arrive at different times. You will not be charged additional shipping fees solely because an order ships in multiple packages.

Order Tracking
Tracking is sent to the email used at checkout. If tracking has not updated after 48 hours, allow additional carrier processing time. For significantly delayed or lost packages, contact support@ouisjyer.co.

Incorrect Shipping Address
Review your shipping details before checkout. If you notice an error, contact support@ouisjyer.co immediately. We will try to update unshipped orders, but changes cannot be guaranteed after shipment. Additional rerouting or reshipping costs caused by incorrect or incomplete information may be the customer's responsibility.

Delivered but Not Received
If tracking shows delivered, check your porch, mailbox, package storage area, property, household members, neighbors, and carrier delivery details. If the package is still missing, contact support@ouisjyer.co and we will assist with a carrier investigation.

Damaged Packages
If an order arrives damaged, email support@ouisjyer.co with your order number and photos of the product and packaging. For damaged glass products, see our Return & Refund Policy.